First of all, YAYYY for the big step! We are so excited for you to explore different korean skincare products and see the amazing change that it brings.

You can explore our subscription box options. We offer couple different type of box and it is great for anyone who wants to try to different products without breaking your bank. Also, you can check out our glass skin collection here.

Korean beauty products usually have two types of dates on the packaging, the date the product was manufactured and the date the product is good for use until. Printed dates are usually followed by the two sets of characters below:

제조 = Manufactured date, example: 05.25.24제조 means the product was manufactured on May 25, 2024.

까지 = Good Until date, example: 05.25.24까지 means the product is good to be used until May 25, 2024.

Typically, skincare products are safe to use within 30 months of the manufactured date if it is unopened. Opened products have a shelf life of 6-12 months. As with everything, different products will have different expiration dates. Please carefully review the product packaging to determine accurate expiry.

Yes! We offer 10% off your first order when you sign up for our newsletter.

We understand that staying informed about your order's status is super important!

Here's how we can let you where your order is at:

Order Confirmation Email: As soon as you place your order, we'll send you an order confirmation email. This email will include a summary of your purchase, as well as your order number.

Shipping Notification: Once your order is packed and ready to leave our warehouse, we'll send you a shipping notification email. This email will include your tracking number.

Order Tracking: You can use the provided tracking number to follow your package's progress. Simply click the tracking number from your shipping confirmation email or enter it on the carrier's site to get real-time updates on your delivery.

We're always here to help if you have any questions about your order's status or tracking! Feel free to reach out to our Customer Support Team for any additional assistance..

At thekdrops, we try to fulfill the orders as soon as we receive the confirmation,. Therefore, there is a very short timeframe where we can actually change the order. If you would like to change/ modify your order, please notify us via email within 1 hour of placing the order. You can email us at info@thekdrops.com

While we cannot guarantee that modifications can be made, our team will do their best to assist you within the constraints of our fulfillment timeline.

Your 100% satisfaction is our top priority. Please see our Refund Policy for more details on returning your order.  

Unfortunately, we do not offer exchanges.   

Unfortunately, we don't accept returns or exchanges of the open products, due to hygiene reasons.

Unfortunately, you can use only one discount code at a time.

We deeply apologize for the inconvenience caused by missing/ incorrect products. In the rare case if this happens, we are fully committed to make sure that we get to the bottom of the issue.

Please email us at info@thekdrops.com with the order number and picture of the box that the order came in.